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Frequently Asked Questions

What time can I check-in and when is check-out?

The official check-in time is from 2 pm. If your room is available before this, you may check-in earlier. Rooms must be vacated by 12 noon.


Does the hotel have WiFi? Is it free or do I have to pay?

The hotel has free WiFi available in reception, guest rooms and the café.


When do I need to pay for my booking?

When you make your booking on this website, you will be asked to provide credit card details. The establishment will charge 20% of the total amount payable when the booking is made, with the exception of Non-Refundable Offers and Promotions.


What is a Non-Refundable Rate?

These are rates that are paid in full when the booking is made. Payment is made using the credit card details you provide and the booking may not be modified or cancelled. Once the booking is confirmed, no amount will be returned.


What activities can I enjoy at the hotel?

We offer a wide range of options to ensure you enjoy a pleasant stay with us. We offer many activities you can enjoy as a family or alone. These vary from surfing to golf and hiking along the cliffs, among others. We also arrange multiple, one-off activities. Contact the hotel for further information.


Do you have an indoor or outdoor car park?

The hotel has a free outdoor car park.


Does the hotel have cots?

The hotel does not have cots available.


Are pets allowed?

We are sorry but no type of animal is permitted at this hotel.


What cities can I visit when I stay at the hotel?

There are many towns and cities nearby: Santander, Santoña, Castro Urdiales, Lasredo, Santillana del Mar, Cabarceno, Potes... .


Does the hotel have a swimming pool?

Yes, we have a swimming pool.

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